Terms and Conditions

1. Acceptance of Terms

By accessing our website at oravisa.com or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and OraVisa ("Company," "we," "us," or "our"), a visa consultancy operating from Aspin Commercial Tower, Level 31, Sheikh Zayed Road, Dubai, United Arab Emirates.

We reserve the right to update or modify these Terms at any time. Material changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

2. Description of Services

OraVisa is a visa consultancy that assists United Arab Emirates residents with the preparation, submission, and tracking of visa applications for international travel. Our services include but are not limited to:

• Tourist visa applications for leisure and holiday travel
• Visit visa applications for visiting family and friends abroad
• Transit visa applications for layovers and connecting travel
• Short-term business visa applications for meetings, conferences, and trade events
• Document review, preparation, and organisation for visa applications
• Application form completion and submission to embassies, consulates, and visa application centres
• Application tracking and status updates
• Visa collection and delivery services

Services we do not provide: OraVisa does not provide assistance with student visas, employment or work permit visas, immigration applications, permanent residency applications, or citizenship applications. We do not provide legal advice, immigration advice, or act as a law firm.

OraVisa acts as an intermediary between you and the relevant embassy, consulate, or visa application centre. We do not make visa approval decisions. All visa decisions are made solely by the issuing authority of the destination country.

3. Booking and Engagement Process

To engage our services, you must complete the following process:

1. Enquiry: Contact us via our website, WhatsApp, email, or phone to discuss your visa requirements.
2. Consultation and quotation: We will assess your eligibility, outline the requirements, and provide you with a service quotation detailing the scope of work.
3. Confirmation and payment: Upon acceptance of the quotation, you will be required to make a payment as outlined in the quotation. Service commencement is subject to receipt of payment.
4. Document submission: You must provide all required documents in the format and within the timeframe communicated by our team. Delays in document submission may affect processing timelines.
5. Application preparation and submission: We prepare and submit your application to the relevant authority on your behalf.
6. Tracking and delivery: We track your application and notify you of the outcome. Approved visas are delivered or made available for collection as agreed.

By engaging our services, you confirm that all information and documents you provide are true, accurate, complete, and not misleading. Providing false or misleading information may result in visa refusal and constitutes a breach of these Terms.

4. Payment Terms

Our fees comprise two components: our professional service fee and any applicable third-party fees (including embassy fees, visa centre fees, courier charges, and other disbursements). The specific fees applicable to your application will be communicated to you in your quotation. For detailed pricing information, please contact us directly.

• All fees are quoted in United Arab Emirates Dirhams (AED) unless otherwise stated.
• Payment is due as specified in your quotation and must be received before we commence work on your application, unless otherwise agreed in writing.
• We accept payment by cash, bank transfer, credit card, and debit card. Other payment methods may be available upon request.
• Third-party fees (such as embassy and visa centre fees) are set by the relevant authorities and are subject to change without notice. We will inform you of any changes that affect your application before proceeding.
• Our service fee covers the professional consultancy work performed by our team. It is separate from and in addition to any third-party fees.
• VAT or other applicable taxes will be charged in accordance with UAE law, where applicable.

5. Cancellation and Refunds

Cancellation and refund provisions are detailed in our Cancellation and Refund Policy, which forms an integral part of these Terms. By engaging our services, you agree to the cancellation and refund terms outlined in that policy.

In summary, cancellation eligibility and refund amounts depend on the stage of processing at the time of cancellation. Embassy and visa centre fees paid to third parties are generally non-refundable once submitted. Please refer to the full Cancellation and Refund Policy for complete details.

6. Client Obligations

As our client, you agree to the following obligations:

• Provide accurate, complete, and truthful information and documents for your visa application.
• Inform us promptly of any changes to your personal circumstances, travel plans, or documents that may affect your application.
• Submit all required documents within the timeframe specified by our team.
• Attend any visa interview or biometric appointment as required by the embassy or consulate.
• Pay all applicable fees in full and within the agreed timeframe.
• Comply with the visa conditions imposed by the issuing country, including the purpose, duration, and conditions of stay.
• Not use our services for any unlawful purpose or to facilitate illegal entry into any country.

7. Limitation of Liability

To the fullest extent permitted by UAE law:

• Visa decisions: OraVisa does not guarantee the approval of any visa application. All visa decisions are made at the sole discretion of the relevant embassy, consulate, or immigration authority. We shall not be held liable for any visa refusal, delay, or revocation.
• Third-party actions: We are not liable for delays, errors, or losses caused by the actions or omissions of third parties, including embassies, consulates, visa application centres, courier services, or payment processors.
• Consequential losses: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, travel expenses, accommodation costs, missed flights, or loss of business opportunity, arising from or in connection with our services.
• Maximum liability: Our total aggregate liability to you for any claim arising out of or in connection with our services shall not exceed the total service fees you paid to us for the specific application in question.
• Information accuracy: While we make every effort to provide accurate and up-to-date information, visa requirements and processing times are subject to change by the issuing authorities without prior notice. We do not warrant that the information on our website or provided during consultations is error-free or current at all times.

8. Force Majeure

OraVisa shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control. Such circumstances include, but are not limited to:

• Natural disasters, epidemics, pandemics, or public health emergencies
• Acts of war, terrorism, civil unrest, or political instability
• Government actions, sanctions, travel bans, or border closures
• Embassy or consulate closures, staff strikes, or operational disruptions
• Severe weather events, power outages, or internet outages
• Changes in visa regulations, policies, or requirements imposed by foreign governments
• Any other event beyond our reasonable control

In the event of a force majeure, we will notify you as soon as reasonably practicable and work with you to find an appropriate resolution, which may include postponing your application or offering a credit for future services.

9. Intellectual Property Rights

All content on the OraVisa website, including but not limited to text, graphics, logos, images, icons, software, and design elements, is the property ofOraVisa or its content suppliers and is protected by UAE and international intellectual property laws.

• The OraVisa name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of OraVisa. You may not use these marks without our prior written permission.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from our website without our prior written consent.
• You are granted a limited, non-exclusive, non-transferable licence to access and use our website for your personal, non-commercial use in connection with enquiring about or using our services.

10. Prohibited Uses

You agree not to use our website or services for any of the following purposes:

• Any unlawful purpose or in violation of any applicable local, national, or international law or regulation
• Submitting fraudulent, false, or misleading documents or information
• Attempting to circumvent or manipulate any visa application process or system
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity
• Scraping, data mining, or using automated tools to access or extract content from our website
• Introducing viruses, malware, or any other harmful code or technology
• Attempting to gain unauthorised access to any part of our website, systems, or networks
• Using our services to facilitate illegal entry, overstaying, or any form of immigration fraud in any country
• Reselling our services or acting as an intermediary without our written consent

11. Third-Party Links and Services

Our website may contain links to third-party websites, including embassy websites, visa application centre portals, and travel-related services. These links are provided for your convenience and information only. We do not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Your use of any third-party website is at your own risk and subject to the terms and conditions of that website.

12. Indemnification

You agree to indemnify, defend, and hold harmless OraVisa, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your breach of any provision of these Terms
• Your provision of false, inaccurate, or misleading information or documents
• Your violation of any applicable law, regulation, or third-party right
• Any claim by a third party arising from your use of our services

13. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation. You may contact us at info@oravisa.com to initiate a dispute resolution discussion.

If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the matter to the competent courts of the Emirate of Dubai, United Arab Emirates, which shall have exclusive jurisdiction over the dispute.

14. Governing Law

These Terms shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, without regard to any conflict of law principles. Any matters not covered by these Terms shall be subject to the applicable provisions of UAE federal law.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Cancellation and Refund Policy, and Disclaimer, constitute the entire agreement between you and OraVisa regarding your use of our website and services. Any prior agreements, representations, or understandings (whether oral or written) are superseded by these Terms.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us:

• OraVisa
• Aspin Commercial Tower, Level 31, Sheikh Zayed Road
• Dubai, United Arab Emirates
• Email: info@oravisa.com
• Phone: +971 58 579 6564
• Website: oravisa.com